Return Policy

At Stylish Craze, we are committed to ensuring that you are completely satisfied with your purchase. If for any reason you are not happy with your order, we accept returns in accordance with the following guidelines to make the process easy and convenient for you.

1. Return Eligibility:

  1. Return Period: Returns must be requested within 30 days from the date of delivery. Any requests made after this period will not be accepted.
  2. Condition of the Product: The product must be unused, in its original condition, and in the original packaging. Items that show signs of use, wear, or damage will not be eligible for return.
  3. Non-returnable Items: Certain items are not eligible for return, including:
  • Personalized items (customized products, such as engraved items or products with personalized messages).
  • Sale or Clearance items (items purchased at a discount or clearance sale).
  • Gift cards (if applicable).
  • Items marked as "non-returnable" in the product description.

2. Return Process:

  1. Contact Customer Support: To initiate a return, please contact our customer support team at support@stylishcraze.store within 30 days of receiving your order.
  • In your email, include:
  • Your order number
  • The reason for the return
  • A description or photo of the product (if applicable)

  • Return Authorization: Our support team will review your request and, if the return is eligible, provide you with a Return Authorization (RA) and detailed instructions on how to return the item.

Return Address: Once your return is authorized, you will be instructed to send your item to the following address:

Stylish Craze Returns
881 78 St - Al Ghubaiba - Halwan
Sharjah - United Arab Emirates

Return Shipping Costs: You are responsible for the return shipping cost unless the product is defective, incorrect, or damaged. In such cases, Stylish Craze will provide a prepaid return shipping label.

3. Refunds:

  • Once we receive the returned item, our team will inspect it to ensure it meets our return conditions.

  1. Refund Process: If your return is approved, we will process the refund to your original payment method.
  • Processing Time: Refunds will be issued within 5-7 business days after the returned product has been inspected and approved.
  • Payment Provider Delay: Please note that it may take additional time for the refund to appear in your account, depending on your payment provider or bank.

  • Refund Method: Refunds will be made to the same payment method used for the original purchase. If the payment was made via PayPal or credit card, the refund will be credited back to the same PayPal account or credit card.

4. Exchanges:

  • If you wish to exchange an item, please follow the return process to return the original item and place a new order for the desired product.
  • Unfortunately, we do not offer direct exchanges. By placing a new order, you ensure that the replacement item is secured, especially if the original item is no longer available.

5. Non-refundable Items:

The following items are non-refundable:

  • Personalized items (such as engraved products or custom-printed items).
  • Sale items (products bought on clearance or during special promotions).
  • Gift cards, if applicable.

Returns or exchanges for these items will only be accepted if they are defective or damaged upon arrival.

Important Notes:

  1. Condition of Returns: Items returned to us that do not meet the eligibility criteria (e.g., used, damaged, or missing packaging) will not be accepted. In such cases, the item may be returned to you at your expense.
  2. Shipping Delays: Returns may take some time to process, especially during peak periods. We recommend tracking your return shipment and ensuring it reaches us within the return window.
  3. Customs & Import Duties: For international returns, any customs or import duties incurred during the return process are the responsibility of the customer. Stylish Craze is not liable for customs fees or import taxes on returned items.

How to Request a Return:

  1. Email Us: Contact support@stylishcraze.store within 30 days of receiving your order, providing your order details and reason for return.
  2. Receive Return Authorization: Our support team will send you a Return Authorization (RA) along with return instructions.
  3. Ship the Item: Send the return item to the provided address, ensuring it is packed securely to prevent any damage.
  4. Refund Process: Once we inspect the returned item and confirm eligibility, your refund will be processed within 5-7 business days.

Contact Information :

Trade : Stylish Craze

Cut OFF Time : 5pm

Business Hour : Monday to Friday (9am to 5pm)

Number : +971 56 387 1076

Email : support@stylishcraze.store

Address : 881 78 St - Al Ghubaiba - Halwan - Sharjah - United Arab Emirates